According to Consumer Affairs Secretary Rohit Kumar Singh, the Ministry of Consumer Affairs has issued a warning requesting shops not to require customers to provide their personal contact information for certain services.
According to a PTI story, several customers have complained that companies will not provide services until they reveal their contact information, which is why this advice was issued.
The Secretary explained that retailers commonly request personal contact information from customers before issuing a bill. This, however, is considered unfair and in violation of the Consumer Protection Act. Retailers should not collect this information since it unfairly limits customers. The Secretary of State told reporters that this was incorrect.
“Sellers argue that they cannot create the bill unless personal contact information is provided. This is an unfair and restrictive commercial practise, according to the Consumer Protection Act, and the Secretary said that there was no rationale for collecting the information.