Important Notice for Axis Bank and HDFC Bank Customers: Temporary Disruption in Online Banking Services

HDFC Bank and Axis Bank have informed their combined 140 million customers about potential service disruptions this weekend due to system upgrades. Both banks are enhancing their core banking systems, which may temporarily affect online and mobile banking services.

HDFC Bank Service Disruption

Timing of Downtime: HDFC Bank's UPI services will be unavailable on July 13, 2024, from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM.

Impact on Services: Customers will still be able to use their debit and credit cards for transactions on swipe machines and online, but with limited amounts. ATM withdrawals using debit cards will also be limited.

Reason for Upgrade: The bank is migrating its core banking system (CBS) to a new engineering platform to enhance the customer experience.

Axis Bank Service Disruption

Timing of Downtime: Axis Bank's services on internet banking, mobile banking apps, NEFT, RTGS, IMPS fund transfers, credit card transactions, mutual fund subscriptions, and loan services will be unavailable from 10:00 PM on July 12 to 9:00 AM on July 14.

Reason for Upgrade: This disruption is due to the ongoing integration process following Axis Bank's acquisition of Citi India's retail business, expected to be completed within 18 months.

Conclusion

Customers of both HDFC Bank and Axis Bank should plan accordingly to minimize any inconvenience during these downtimes. While these upgrades are necessary to improve service quality and enhance customer experience, being aware of the scheduled disruptions can help manage financial transactions effectively during this period.